In Sivota Retreat – powered by Playitas, the protection of your privacy is a first priority, and we are committed to ensure the security and the confidentiality of the personal data you share with us. Therefore, we upgrade our data protection policy in order to comply with the requirements of the new legal framework.
Sivota Retreat – powered by Playitas may process, but not be limited to, the following categories of your personal data:
Personal information: name, surname, identity card or passport number, date of birth, nationality.
Contact information: phone number, email information.
Payment information: your credit or debit details.
Details about your stay: arrival and departure date, goods, and services you prefer, participation and group of customers.
Information on how you utilize this Website, as well as the products and services we provide.
Information about fulfilling special requests and demands during your stay.
Marketing information: information about your preferences for receiving marketing information and actions.
Technical information: IP address, login information, program type and technology used to visit this Website.
Any kind of personal data you choose to share with us for your better service.
Sivota Retreat – powered by Playitas may collect your personal data, directly from you:
From the registrations you make on this Website, in order to book a room or request information on our products and services.
From the requests you make over this Website, in order to receive marketing material on our products and services.
From the submission of any other category of personal data you choose to share with us.
Under no circumstances, we collect or process, in any way, personal data that are not provided with your consent.
Sivota Retreat – powered by Playitas collects your personal data, in order to provide you with a unique accommodation experience. We use your personal data only to fulfill the following purposes of processing:
To fulfill our contractual obligations to you and to provide you with the best possible accommodation services.
To comply with obligations imposed by law, judicial or supervisory authorities.
To contact you for research or advertising purposes, provided that we have ensured your prior consent, in accordance with the provisions set out in the (EU) Regulation 2016/679. Regarding the research purposes, we may contact you, in order to invite you to participate in online surveys or questionnaires we conduct on the quality of our services and the satisfaction of our clients. Regarding the advertising purposes, we may contact you, in order to inform you of our new products, services, loyalty programs, marketing actions, as well as of any information that you may find interesting.
Regarding the use of this Website, we use your personal data, in order to customize the provision of our web services according to your preferences.
To evaluate and improve the quality of our products and services.
To secure the effective and safe function of this Website, as well as the accuracy of its content.
To have the ability and communicate with you via phone, fax, SMS, call, email, mail and/or any other appropriate communication channels.
To reply to questions and comments we receive from you.
To provide the products, goods, facilities, programs, services, loyalty incentives, and similar activities as you may requested or require.
To inform you of any changes to our products, services, facilities, and/or loyalty incentives which may affect you via phone call, fax, SMS, email, mail and/or any other appropriate communication channels.
when it is required for our legitimate interests:
To allow us to supply you with the products and services and information that you have requested
To assist us in the development and the improvement of products and services
To provide information about products and services that may be of interest for you, using the email address you have provided or over social media
To invite you in order to participate in marketing activities, such as responding to interview questions or completing forms for surveys
To forward marketing communications, including social media pages where you hold membership
To secure that content of our website is presented in a highly effective manner for you and your computing
To collect data about visitors on our site automatically, e.g., browsing patterns by using cookies
To ensure network and information security, in order to maintain our website
To avoid fraud actions and other criminal offences
In each case and as long as these interests are in line with applicable law and your legitimate rights and freedoms; or
Where you have already agreed to this for specified, explicit and legitimate purposes; or
Where it’s necessary for legal requirements and obligations which apply to our part.
Sivota Retreat – powered by Playitas guarantees that your personal data are not processed without prior authorization. All staff members shall be bound under a confidentiality agreement to comply with the provisions of the (EU) Regulation 2016/679 and the relevant legislation. We may disclose or transfer your personal data to the following categories of recipients under the conditions set below:
To third parties (partners) in the context of our contractual relationships and for the fulfillment of the specific purposes defined in the relevant contractual texts. In any case, we make sure that all of our partners comply with the data protection legislation and receive all the necessary measures to guarantee the confidentiality, integrity, and availability of your data.
To judicial or supervisory authorities, in compliance with an obligation imposed by law.
Playitas Sivota shall share, over this Website, content on social media channels, including, but not limited to, Facebook, Twitter, Instagram, and LinkedIn. We guarantee that all the data displayed on the abovementioned channels and pages have been anonymized. the data displayed on the abovementioned channels and pages have been anonymized.
We may contact you from time to time in regard to marketing purposes relating to our products and services and our website unless you have requested that you do not agree to receive marketing material communications. We will contact you, for these marketing purposes by electronic means, email, or SMS, only in case you have agreed on this. Your agreement is optional to the use of your personal information for these purposes and if you deny providing your agreement, visiting, and using our website will not be affected.
If contacting you to invite you to participate in marketing actions projects, such as questionnaires or online surveys, we will only use your personal data for the purpose of the specific actions or project to you have agreed for. This personal data records will be (once the project has been completed) removed from our systems.
We store your personal data for no longer than is necessary for the purposes for which the personal data are processed. We may store your personal data for longer periods insofar as the personal data will be processed solely for statistical purposes.
Sivota Retreat – powered by Playitas guarantees the full exercise of the rights for in (EU) Regulation 2016/679 and the relevant legislation. You have the right:
To withdraw your consent for processing operations based on it.
To obtain information as to whether personal data that concern you are being processed and, where that is the case, access to your personal data and the relevant information set out in Article 15 (1) of (EU) Regulation 2016/679.
To request the update of incomplete or inaccurate personal data that concern you.
To request the complete and permanent erasure of your personal data from our records.
To request the restriction of processing of your personal data, given that the requirements set out in Article 18 of (EU) Regulation 2016/679 are met.
To receive your personal data in a structured, commonly used and machine – readable format.
To request the transmit of your personal data to another Data Controller.
To lodge a complaint with the Hellenic Data Protection Authority (https://www.dpa.gr/en).
Playitas Sivota guarantees to satisfy your requests, free of charge, without any undue delay and, in any event, within one (1) month of receipt of the request. We shall extend this period by two (2) further months, where necessary, considering the complexity and the number of the requests.